Bilingual Customer Service Executive - German & English

CHEP; Warszawa; Hybrid; PLN 65,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

3 days of volunteering leave

2 extra annual leave days

LuxMed Medical Insurance

Multisport Card

Transportation allowance

Employee Capital Plan

Employee Investment Plan

Job summary

CHEP is hiring a German and English-speaking Customer Service Executive in Warsaw, hybrid. You will handle customer inquiries across channels, onboard accounts, and collaborate with Sales and Operations to ensure a seamless customer experience.

The role emphasizes data accuracy, SLA adherence, and continuous improvement in European Customer Service, offering a competitive base salary and benefits. Fluency in German and English is essential.

Qualifications

• Experience in Customer Service, Customer Operations, Administration, or Operational Support.
• Ability to manage multiple priorities in a dynamic environment.
• Fluent in German and English with strong written and spoken skills.

Responsibilities

• Deliver exceptional customer service by resolving inquiries, complaints and requests with timely communication.
• Onboard customers, maintain accounts, and support service delivery activities.
• Collaborate with Sales, Operations, Finance and other teams to ensure seamless customer experience.

Skills

German language

English language

Customer service

Communication

Problem solving

Job description

CHEP is hiring a German and English-speaking Customer Service Executive in Warsaw, hybrid. You will handle customer inquiries across channels, onboard accounts, and collaborate with Sales and Operations to ensure a seamless customer experience.

The role emphasizes data accuracy, SLA adherence, and continuous improvement in European Customer Service, offering a competitive base salary and benefits. Fluency in German and English is essential.