Bilingual Customer Service Executive (Spanish/English)

CHEP Polska Sp. z o.o.; Poland; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

International team

Exposure to European customers

Job summary

CHEP Polska Sp. z o.o. is hiring a Spanish and English-speaking Customer Service Executive to join our European team.

You will resolve inquiries, onboard new customers, and collaborate with Sales, Finance, and Operations to ensure a smooth experience. You should be fluent in Spanish and English, comfortable with business systems, and able to manage multiple tasks in a dynamic, international setting. Hybrid work opportunities are offered, with a focus on delivering excellent customer outcomes and

Qualifications

• Experience in customer service, administration, or operational support.
• Experience working within defined processes and service standards.
• Comfortable using business systems, digital tools, and technology platforms.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to SLAs.
• Facilitate smooth onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
• Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
• Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
• Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
• Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
• Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
• Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.

Skills

Customer-first mindset

Communication skills

Attention to detail

Problem solving

Time management

Teamwork

Job description

CHEP Polska Sp. z o.o. is hiring a Spanish and English-speaking Customer Service Executive to join our European team.

You will resolve inquiries, onboard new customers, and collaborate with Sales, Finance, and Operations to ensure a smooth experience. You should be fluent in Spanish and English, comfortable with business systems, and able to manage multiple tasks in a dynamic, international setting. Hybrid work opportunities are offered, with a focus on delivering excellent customer outcomes and