Bilingual CX Exec (FR/EN) – Hybrid

CHEP; Warszawa; Hybrid; PLN 60,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Volunteering leave (3 days)

LuxMed Medical Insurance

Multisport Card

Transportation allowance

Job summary

CHEP is seeking a French- and English-speaking Customer Service Executive to join our European team in Warsaw. You will professionally manage inquiries, assist onboarding, and collaborate with Sales, Finance, and Operations to ensure a seamless customer experience in a fast-paced, international environment.

The role emphasizes customer advocacy, data accuracy, and continuous improvement, with a hybrid work model and competitive benefits across Europe.

Qualifications

• Experience in Customer Service, Customer Operations, Administration, or Operational Support.
• Experience working within defined processes and service standards.
• Confidence using business systems, digital tools, and technology platforms.
• Ability to manage multiple priorities in a dynamic environment.
• Preferred Experience: Contact Centre, Shared Services, Customer Operations, or BPO environment; high-volume transactional processing.

Responsibilities

• Deliver exceptional customer service across channels and resolve inquiries and requests.
• Onboard customers, maintain accounts, and ensure accurate data in systems.
• Collaborate with Sales, Operations, and Finance to ensure smooth customer experiences.

Skills

French language

English language

Customer service

Communication

Multichannel support

Problem solving

Job description

CHEP is seeking a French- and English-speaking Customer Service Executive to join our European team in Warsaw. You will professionally manage inquiries, assist onboarding, and collaborate with Sales, Finance, and Operations to ensure a seamless customer experience in a fast-paced, international environment.

The role emphasizes customer advocacy, data accuracy, and continuous improvement, with a hybrid work model and competitive benefits across Europe.