Bilingual Customer Experience Pro (Portuguese & English)

CHEP; Warszawa; Hybrid; PLN 55,000 - 75,000; Full time

Benefits offered by this job

LuxMed Medical Insurance

Multisport Card

Transport allowance 110 PLN net per mo

Employee Capital Plan

Employee Investment Plan

Volunteer leave (3 days)

Job summary

CHEP in Warsaw is seeking a Customer Service Specialist (Portuguese & English) to deliver an outstanding customer experience across Europe in a hybrid environment.

You will manage inquiries across channels, support onboarding and service delivery, and collaborate with Sales, Operations, Supply Chain, and Finance to provide seamless solutions. Fluency in Portuguese and English is required, with additional European languages a plus. Attractive benefits offered.

Qualifications

• Experience in Customer Service, Operations, Administration, or Operational Support.
• Experience working within defined processes and service standards.
• Comfort with business systems and digital tools.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Deliver exceptional service by managing customer inquiries and issue resolution.
• Own customer interactions across channels with timely communication.
• Support onboarding, account maintenance, and service delivery activities.
• Collaborate with Sales, Operations, Supply Chain, and Finance to deliver solutions.
• Drive continuous improvement in European Customer Service processes.

Skills

Communication

Relationship-building

Attention to detail

Problem solving

Time management

Collaboration

Digital tools

Tools

Business systems

Job description

CHEP in Warsaw is seeking a Customer Service Specialist (Portuguese & English) to deliver an outstanding customer experience across Europe in a hybrid environment.

You will manage inquiries across channels, support onboarding and service delivery, and collaborate with Sales, Operations, Supply Chain, and Finance to provide seamless solutions. Fluency in Portuguese and English is required, with additional European languages a plus. Attractive benefits offered.