Bilingual Customer Service Exec (Italian/English) - Hybrid

CHEP; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

LuxMed Medical Insurance

Multisport Card

Transport allowance 110 PLN net/month

Employee Capital Plan

Employee Investment Plan

Volunteer leave (3 days)

Job summary

CHEP in Warsaw is seeking a Customer Service Executive fluent in Italian and English to join our European team. You will manage inquiries, onboard new customers, and coordinate with Sales, Finance, and Operations to ensure a seamless experience.

The role offers a hybrid work arrangement, exposure to an international environment, and opportunities to develop skills in customer operations, process improvement, and digital tools while contributing to sustainable supply chain solutions.

Qualifications

• Experience in Customer Service, Customer Operations, Administration, or Operational Support.
• Experience working within defined processes and service standards.
• Confidence using business systems, digital tools, and technology platforms.

Responsibilities

• Deliver exceptional service by managing customer inquiries, requests, and issue resolution across channels.
• Own customer interactions from onboarding to issue resolution, ensuring timely communication and SLAs.
• Collaborate with Sales, Operations, Finance to provide seamless customer solutions.
• Maintain accurate customer data and service requests in systems for analytics and reporting.
• Proactively identify opportunities to improve processes and service levels.
• Support customer retention by addressing issues and monitoring satisfaction metrics.
• Advocate for customers and communicate needs across internal teams.

Skills

Adaptability

Building Rapport

Process Improvement

Customer Experience

Customer Support

Data storytelling

Empathy

Ownership

Teamwork

Problem Resolution

Sales Communications

Understand Customers

Job description

CHEP in Warsaw is seeking a Customer Service Executive fluent in Italian and English to join our European team. You will manage inquiries, onboard new customers, and coordinate with Sales, Finance, and Operations to ensure a seamless experience.

The role offers a hybrid work arrangement, exposure to an international environment, and opportunities to develop skills in customer operations, process improvement, and digital tools while contributing to sustainable supply chain solutions.