Bilingual Customer Service Executive (FR/EN) – Hybrid

CHEP Polska Sp. z o.o.; Poland; Hybrid; PLN 70,000 - 110,000; Full time

Job summary

CHEP Polska Sp. z o.o. is seeking a bilingual French and English-speaking Customer Service Executive to join our European Customer Service team.

You’ll resolve inquiries, onboard customers, and collaborate across Sales, Finance, and Operations to ensure a smooth experience. You will work in a hybrid remote setup, engaging with customers and internal stakeholders across Europe while upholding SLAs and data accuracy.

Qualifications

• Experience in customer service, administration, or operational support.
• Experience working within defined processes and service standards.
• Comfortable using business systems, digital tools, and technology platforms.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to SLAs.
• Facilitate smooth customer onboarding, set up customer accounts, and deliver system training as needed.
• Collaborate with Sales, Finance, and Operations to ensure a seamless customer experience from order processing to issue resolution.
• Maintain accurate customer data and service requests in systems for performance tracking and reporting.
• Review customer accounts to identify improvements and provide actionable insights to boost satisfaction.
• Contribute ideas to improve customer service processes and reduce inefficiencies.
• Support customer retention by addressing issues and monitoring satisfaction metrics.
• Advocate for customers within CHEP, communicating needs to internal teams.

Skills

French

English

Multichannel support

Customer service

Tools

CRM systems

MS Office

ERP/BI tools

Job description

CHEP Polska Sp. z o.o. is seeking a bilingual French and English-speaking Customer Service Executive to join our European Customer Service team.

You’ll resolve inquiries, onboard customers, and collaborate across Sales, Finance, and Operations to ensure a smooth experience. You will work in a hybrid remote setup, engaging with customers and internal stakeholders across Europe while upholding SLAs and data accuracy.