Banking & Cards Support Specialist – Junior, Bilingual

Tata Consultancy Services Limited; Województwo mazowieckie; Sur place; PLN 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Sport benefits platform

Multisport card

Private medical care for you and your 

Learning & development platforms

My Benefit access

Résumé du poste

Tata Consultancy Services in Poland seeks a motivated L1 Support Agent to be the first point of contact for business users, resolving product and application queries with first-time resolutions where possible.

The role emphasizes strong English and Italian communication, documentation, and the ability to log, classify, and escalate tickets as needed while maintaining professional relationships with clients.

Qualifications

• Excellent spoken and written English and Italian.
• 0.5–2+ years in a customer-facing role handling user issues and queries.
• Thorough knowledge of clients’ applications, products and processes.
• Ability to create SOP manuals for day-to-day operations.
• Excellent problem-solving and documentation skills.
• Effective professional relationships with co-workers and clients.

Responsabilités

• Serving as the first point of contact for Business users seeking assistance on product and application related queries and issues.
• Providing Level 1 support & first-time resolution whenever possible within predefined timelines.
• Logging and classifying tickets and performing troubleshooting through diagnostic techniques and pertinent questions.
• Direct unresolved issues to the next level of support personnel.
• Taking ownership of incidents or escalations, including follow-up.
• Follow-up and update relevant trackers and systems.

Connaissances

English

Italian

Outils

ServiceNow

Description du poste

Tata Consultancy Services in Poland seeks a motivated L1 Support Agent to be the first point of contact for business users, resolving product and application queries with first-time resolutions where possible.

The role emphasizes strong English and Italian communication, documentation, and the ability to log, classify, and escalate tickets as needed while maintaining professional relationships with clients.