Remote Bilingual Polish/English Customer Support Associate

Elavon; Warszawa; Remote; PLN 45,000 - 60,000; Full time

Benefits offered by this job

Stable employment

Onboarding and training

Clear career paths

Competitive salary

Job summary

U.S. Bank’s Elavon unit seeks a Junior Customer Representative to be the first point of contact for customers in Polish and English via phone and digital channels.

This is an international banking environment offering onboarding and paid training, with opportunities for growth within a structured organization. The role focuses on handling inquiries, resolving issues at first contact, and maintaining documentation while building strong customer relationships.

Qualifications

• Polish (C1) and English (B2) proficiency required.
• Secondary education completed; students and graduates welcome.
• Customer-oriented mindset with willingness to learn.
• Good communication and interpersonal skills.
• Basic computer skills and ability to follow procedures.

Responsibilities

• Provide high-quality customer support for banking inquiries.
• Handle calls and written requests in Polish and English.
• Resolve issues at first contact when possible.
• Assist with account questions, payments, billing, and card services.
• Escalate complex cases to specialized teams as needed.
• Maintain accurate records in internal systems.
• Build positive, professional relationships with customers.

Skills

Polish (C1)

English (B2)

Customer service

Communication skills

MS Office basics

Education

Secondary education (high school diploma)

Tools

MS Office

CRM systems

Job description

U.S. Bank’s Elavon unit seeks a Junior Customer Representative to be the first point of contact for customers in Polish and English via phone and digital channels.

This is an international banking environment offering onboarding and paid training, with opportunities for growth within a structured organization. The role focuses on handling inquiries, resolving issues at first contact, and maintaining documentation while building strong customer relationships.