Remote Polish-English Customer Support Associate

Elavon; Poland; Remote; PLN 52,000 - 68,000; Full time

Benefits offered by this job

Stable employment

Onboarding & training

Career paths

Friendly team

Competitive salary

Job summary

U.S. Bank / Elavon is seeking a Junior Customer Representative to be the first point of contact for customers in Polish and English within an international financial environment. This role offers valuable customer service experience and growth opportunities in a structured organization.

You will handle banking and card-related inquiries, document interactions, and collaborate with dedicated teams. Onboarding and training are provided; the role is home-based remote with potential for career

Qualifications

• Polish (C1) and English (B2) fluency required, both written and spoken.
• Secondary education high school diploma – students and graduates welcome.
• Customer-oriented mindset and willingness to learn.
• Good communication and interpersonal skills.
• Basic computer skills and ability to navigate systems.
• Ability to work with procedures and deadlines.

Responsibilities

• Provide high-quality customer support for banking and card-related inquiries.
• Handle incoming calls and written requests from customers in Polish and English.
• Resolve customer issues during the first contact when possible.
• Support customers with account-related questions, payments, billing and card services.
• Escalate more complex cases to dedicated teams when required.
• Maintain accurate documentation in internal systems.
• Build positive and professional relationships with customers.

Skills

Polish language

English language

Customer-oriented mindset

Communication skills

Basic computer skills

Ability to work with procedures

Education

High school diploma

Tools

MS Office

Job description

U.S. Bank / Elavon is seeking a Junior Customer Representative to be the first point of contact for customers in Polish and English within an international financial environment. This role offers valuable customer service experience and growth opportunities in a structured organization.

You will handle banking and card-related inquiries, document interactions, and collaborate with dedicated teams. Onboarding and training are provided; the role is home-based remote with potential for career