Remote Polish-English Customer Advisor - Junior

U.S. Bank; Poland; Remote; PLN 45,000 - 67,000; Full time

Benefits offered by this job

Onboarding and training

Career development opportunities

Friendly team environment

Competitive salary and benefits

Job summary

U.S. Bank is seeking a Junior Customer Representative to be the first point of contact for customers, providing support in Polish and English via phone and digital channels.

The role offers an international financial environment, with structured onboarding and training to help you grow your career from day one. You will handle inquiries, payments, and card services, work to resolve issues at first contact, and maintain accurate records in internal systems while building positive relationships

Qualifications

• Very good command of Polish (C1) and English (B2) both written and spoken
• Secondary education (high school diploma) – students and graduates welcome
• Customer-oriented mindset and willingness to learn
• Good communication and interpersonal skills
• Basic computer skills (MS Office, ability to navigate systems)
• Ability to work with procedures and deadlines
• First experience in customer service, call center or banking (nice to have)
• Interest in financial products and customer support (nice to have)

Responsibilities

• Provide high-quality customer support for banking and card-related inquiries
• Handle incoming calls and written requests from customers in Polish and English
• Resolve customer issues during the first contact whenever possible
• Support customers with account-related questions, payments, billing and card services
• Escalate more complex cases to dedicated teams when required
• Maintain accurate documentation in internal systems
• Build positive and professional relationships with customers

Skills

Polish language proficiency

English language proficiency

Customer service mindset

Communication skills

Basic computer skills

Education

High school diploma

Tools

MS Office

Job description

U.S. Bank is seeking a Junior Customer Representative to be the first point of contact for customers, providing support in Polish and English via phone and digital channels.

The role offers an international financial environment, with structured onboarding and training to help you grow your career from day one. You will handle inquiries, payments, and card services, work to resolve issues at first contact, and maintain accurate records in internal systems while building positive relationships