Banking & Cards Junior Support Specialist with Italian

Tata Consultancy Services Limited; Województwo mazowieckie; On-site; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Sport benefits platform

Multisport card

Private medical care for you and your 

Learning & development platforms

My Benefit access

Job summary

Tata Consultancy Services in Poland seeks a motivated L1 Support Agent to be the first point of contact for business users, resolving product and application queries with first-time resolutions where possible.

The role emphasizes strong English and Italian communication, documentation, and the ability to log, classify, and escalate tickets as needed while maintaining professional relationships with clients.

Qualifications

• Excellent spoken and written English and Italian.
• 0.5–2+ years in a customer-facing role handling user issues and queries.
• Thorough knowledge of clients’ applications, products and processes.
• Ability to create SOP manuals for day-to-day operations.
• Excellent problem-solving and documentation skills.
• Effective professional relationships with co-workers and clients.

Responsibilities

• Serving as the first point of contact for Business users seeking assistance on product and application related queries and issues.
• Providing Level 1 support & first-time resolution whenever possible within predefined timelines.
• Logging and classifying tickets and performing troubleshooting through diagnostic techniques and pertinent questions.
• Direct unresolved issues to the next level of support personnel.
• Taking ownership of incidents or escalations, including follow-up.
• Follow-up and update relevant trackers and systems.

Skills

English

Italian

Tools

ServiceNow

Job description

• Serving as the first point of contact for Business users seeking assistance on product and application related queries and issues
• Providing Level 1 support & first-time resolution whenever possible within the predefined timelines
• Responsible for logging and classifying tickets and performing troubleshooting through diagnostic techniques and pertinent questions
• Direct unresolved issues to the next level of support personnel
• Taking ownership of incidents or escalations, including follow-up
• Follow-up and update relevant trackers and systems

Our requirements

• Excellent spoken & written skills in English and Italian
• 0,5-2+ years of working in a customer facing role handling user issues and queries
• Thorough knowledge of clients’ applications, products and processes
• Ability to create SOP manuals for day-to-day operations
• Excellent problem-solving skills and documentation skills
• Effective professional relationships with co-workers and clients

Optional

• Working knowledge of ticketing tool such as ServiceNow

What do we offer?

• Competitive salary with annual salary reviews
• Opportunity to use foreign languages and the newest technologies on a daily basis
• Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
• Sport's card (Multisport)
• Private medical care for you and your family
• Access to wide range of learning & development platforms