Multilingual Service Desk Analyst - German & Polish

Tata Consultancy Services Limited

Wrocław

On-site

PLN 58,000 - 96,000

Full time

6 days ago

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Job summary

Tata Consultancy Services in Wrocław is hiring a Service Desk Analyst to be the first point of contact for IT users needing help. You’ll solve problems, guide users step by step and collaborate with technical teams to get issues resolved quickly.

You’ll work across software, hardware and mobile devices, handle incidents via phone, chat, email and self-service, and document tickets clearly in our ITSM system. German and Polish support with English review are key expectations.

Qualifications

Fluency in German and Polish with good English communication.
Willingness to work 24/7 shift including weekends.
Interest in IT and troubleshooting.
Customer-focused mindset and willingness to help others.
Strong analytical and communication skills.
Willingness to learn new technologies.
Basic knowledge of Windows, Microsoft 365, hardware or IT support concepts.
Previous Service Desk or technical support experience welcome but not essential.

Responsibilities

Be the human expert behind AI-powered support.
Resolve IT requests and incidents across software, hardware, laptops and mobile devices.
Connect remotely to users' devices to fix issues step-by-step.
Own each ticket from start to finish with clear records in ITSM tool.
Work with 2nd/3rd level teams to resolve cases within SLAs.
Spot recurring issues and suggest automation ideas.
Help users get the most from applications and adopt new technology.
Support users in German and Polish with AI-assisted translation reviewed for accuracy.