AWS CloudWatch & Amazon Connect Engineer Observability Lead

Global Rabbits LLC.

Polska

Ibrido

PLN 352.000 - 508.000

Tempo pieno

14 giorni+

Generatore di candidature

Una candidatura su misura per questa offerta di lavoro — un curriculum e una lettera di presentazione personalizzati, perfettamente in linea con l'annuncio.

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Descrizione del lavoro

Global Rabbits is seeking a Technical Engineer with strong AWS and development background to support Amazon Connect and CloudWatch monitoring initiatives. The role combines software engineering with cloud infrastructure, observability, and contact center technologies.

The ideal candidate has 5+ years in software or cloud/DevOps, advanced AWS expertise, and hands-on experience with Amazon Connect and CloudWatch Logs Insights. Excellent English and scripting skills are required.

Competenze

5+ years of experience in software development or cloud/DevOps engineering.
Advanced AWS experience, including IAM, VPC, networking basics.
Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).
Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).
Familiarity with incident/problem management, observability, and automation scripting.
Experience with Terraform/CloudFormation for monitoring infrastructure.

Mansioni

Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer.
Configure telephony/VoIP integrations, including SIP, routing, and call handling.
Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs.
Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces.
Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.
Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell.
Implement monitoring infrastructure as code using Terraform or CloudFormation.
Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.