Technical Engineer (Amazon Connect and CloudWatch)

Global Rabbits LLC.; Polska; On-site; PLN 352,000 - 508,000; Full time

Job summary

Global Rabbits is seeking a Technical Engineer with strong AWS and development background to support Amazon Connect and CloudWatch monitoring initiatives. The role combines software engineering with cloud infrastructure, observability, and contact center technologies.

The ideal candidate has 5+ years in software or cloud/DevOps, advanced AWS expertise, and hands-on experience with Amazon Connect and CloudWatch Logs Insights. Excellent English and scripting skills are required.

Qualifications

• 5+ years of experience in software development or cloud/DevOps engineering.
• Advanced AWS experience, including IAM, VPC, networking basics.
• Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).
• Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).
• Familiarity with incident/problem management, observability, and automation scripting.
• Experience with Terraform/CloudFormation for monitoring infrastructure.

Responsibilities

• Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer.
• Configure telephony/VoIP integrations, including SIP, routing, and call handling.
• Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs.
• Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces.
• Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.
• Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell.
• Implement monitoring infrastructure as code using Terraform or CloudFormation.
• Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.

Skills

5+ years experience

Advanced AWS

Amazon Connect

CloudWatch Logs Insights

Incident management

Observability

Automation scripting

Terraform/CloudFormation

APIs/SDKs

English proficiency

Tools

Terraform/CloudFormation

APIs/SDKs

Job description

Technical Engineer (Amazon Connect and CloudWatch)

Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources.

We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.

Requirements

5+ years of experience in software development or cloud/DevOps engineering.

Advanced AWS experience, including IAM, VPC, networking basics .

Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).

Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).

Familiarity with incident/problem management , observability, and automation scripting.

Experience with Terraform/CloudFormation for monitoring infrastructure.

Advanced spoken and written English.

Responsibilities

Amazon Connect & Telephony

Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer .

Configure telephony/VoIP integrations, including SIP, routing, and call handling.

Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs .

Cloud Monitoring & Observability

Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces .

Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.

Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell .

Implement monitoring infrastructure as code using Terraform or CloudFormation .

Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.

Analytics & Reporting

Export data for BI tools to improve decision-making and performance insights.

This poisition is for LATAM-based applicants