Contact Center Developer

Xnrsolutions; Poland; On-site; PLN 210,792 - 295,109; Full time

Job summary

A tech solutions company is seeking a skilled Contact Center Developer for a remote role. The ideal candidate will have significant experience with Amazon Connect and AWS cloud technologies, particularly in building and maintaining contact center solutions integrated with Salesforce Service Cloud Voice. Strong programming skills in Python, Java, or Node.js are essential, along with familiarity with DevOps practices. This position offers a great opportunity for collaboration across global teams to enhance customer engagement.

Qualifications

• 5+ years of experience in AWS development and integrations.
• 3+ years working with Amazon Connect or similar contact center technologies.
• Proficiency in AWS Lambda, Lex, CloudFormation, and API integrations.

Responsibilities

• Develop, implement, and maintain Amazon Connect solutions using Lambda, Lex, CloudFormation, and API Gateway.
• Integrate contact center platforms with Salesforce Service Cloud Voice and Agentforce.
• Diagnose and resolve complex technical issues in performance, routing, and integrations.

Skills

Amazon Connect

AWS Lambda

Python

Salesforce Service Cloud Voice

DevOps

Tools

AWS

API Gateway

CloudFormation

Lex

Job description

• Work Experience 3+ years in contact center integrations
• Remote Job

Job Description

This is a remote position.

We’re looking for a Contact Center Developer with strong experience in Amazon Connect and the AWS cloud ecosystem.

The ideal candidate will design, build, and maintain scalable contact center solutions integrated with Salesforce Service Cloud Voice, Agentforce, and third-party platforms, working with global teams to deliver modern customer engagement experiences.

Key Responsibilities

• Develop, implement, and maintain Amazon Connect solutions using Lambda, Lex, CloudFormation, and API Gateway.
• Integrate contact center platforms with Salesforce Service Cloud Voice and Agentforce.
• Diagnose and resolve complex technical issues in performance, routing, and integrations.
• Collaborate with cross-functional teams to align technical deliverables with business goals.
• Follow best practices for cloud architecture, scalability, and security.

Requirements

• 5+ years of experience in AWS development and integrations.
• 3+ years working with Amazon Connect or similar contact center technologies.
• Solid programming experience with Python, Java, Node.js, or .NET.
• Proficiency in AWS Lambda, Lex, CloudFormation, and API integrations.
• Experience integrating with Salesforce Service Cloud Voice or equivalent CRM.
• Familiarity with DevOps and CI/CD tools.
• Excellent analytical and communication skills.
• English: Advanced (B2+ minimum).
• Preferred: Salesforce Administrator certification; Agile methodology experience.