Arabic-Speaking Customer Support Specialist (Hybrid)

TP; Kraków; Hybrid; PLN 47,000 - 55,000; Part time

Benefits offered by this job

Civil contract

Hybrid work from Kraków

Introductory training

Flexible hours Mon-Fri 8:00–18:00

Job summary

TP in Kraków seeks a customer support specialist to provide high-quality assistance via email, chat, and phone for high-profile internet platforms. You will troubleshoot inquiries and ensure consistent service levels across channels.

The role requires Arabic fluency and bilingual English proficiency, plus experience in call center environments. The position offers a civil contract with hybrid collaboration from Kraków, with working hours Monday to Friday 8 AM–6 PM, and an expected around 130

Qualifications

• Arabic fluency required.
• Intermediate English required.
• Experience in call center or customer service.
• Strong analytical and organizational skills.
• High school diploma or equivalent.

Responsibilities

• Provide high-quality customer support via email, chat, and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.

Skills

Arabic fluency

English proficiency

Call center experience

Analytical skills

Organizational skills

Education

High school diploma

Job description

TP in Kraków seeks a customer support specialist to provide high-quality assistance via email, chat, and phone for high-profile internet platforms. You will troubleshoot inquiries and ensure consistent service levels across channels.

The role requires Arabic fluency and bilingual English proficiency, plus experience in call center environments. The position offers a civil contract with hybrid collaboration from Kraków, with working hours Monday to Friday 8 AM–6 PM, and an expected around 130