Night-Shift Customer Support Agent – Polish & English (Hybrid)

SpotOn; Kraków; Hybrid; PLN 73,656 - 109,368; Full time

Benefits offered by this job

Private healthcare

Worksmile platform access

Lunch subsidies

Modern, central Kraków office

Relocation within Poland

Job summary

SpotOn in Kraków is seeking a Support Expert I to serve as the first contact for clients, delivering high-quality support across software and hardware. You will resolve issues in real time, guide setup, and log all interactions in CRM systems.

Ideal candidates have 1–3 years in customer support, fluent Polish and English, and are comfortable with night shifts and a hybrid schedule. You will collaborate with Software and Technical Support teams to continually improve service quality.

Qualifications

• 1–3 years in customer success, call center, or related roles.
• Fluent Polish and strong English communication (spoken and written).
• Willingness to work night shift (22:00–6:00 PL time).
• Hybrid model: Kraków office 3 days, 2 days remote after probation.
• Basic troubleshooting for software and hardware; networking fundamentals.
• Customer-focused mindset with multitasking and organization.

Responsibilities

• Primary phone-based customer support and issue resolution in real time.
• Troubleshoot POS systems, payment devices, and peripherals.
• Guide clients through setup, updates, and daily use of the platform.
• Log interactions in CRM/ticketing systems accurately.
• Escalate complex cases to Tier 2 with clear documentation.
• Identify recurring issues and share insights to improve processes.
• Collaborate with Support, QA, and Training teams to raise service quality.

Skills

Night shift

Customer support

English proficiency

Polish proficiency

Troubleshooting

Networking basics

Adaptable

Detail-oriented

Tools

CRM systems

Ticketing platforms

POS hardware basics

Wi-Fi & networking basics

Job description

SpotOn in Kraków is seeking a Support Expert I to serve as the first contact for clients, delivering high-quality support across software and hardware. You will resolve issues in real time, guide setup, and log all interactions in CRM systems.

Ideal candidates have 1–3 years in customer support, fluent Polish and English, and are comfortable with night shifts and a hybrid schedule. You will collaborate with Software and Technical Support teams to continually improve service quality.