Global Technical Support Specialist - Hybrid

Aon plc; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Aon plc in Kraków is seeking a Technical Support Specialist to deliver high-quality support across a global environment. This hybrid role offers flexible work both virtually and from our Kraków office, with potential weekend coverage as part of an agreed shift schedule.

You will work with customers, clients and internal teams to resolve issues, maintain service quality and enhance user experience, while collaborating across operations and technology functions to drive continuous improvement.

Qualifications

• Experience in technical support, application support or service desk.
• Strong problem-solving and clear communication skills.
• Willingness to work in shift-based schedules including weekends.
• Experience with ticketing systems is a plus.

Responsibilities

• Provide timely and professional support to users and clients.
• Handle and resolve support requests in line with service standards.
• Investigate issues, identify solutions and coordinate resolutions with relevant teams.
• Support account administration and day-to-day operational activities.
• Maintain accurate records and ensure information is handled securely.
• Communicate updates clearly to partners throughout resolution.
• Collaborate with colleagues across operations, technology and other functions.

Skills

Technical support

Service desk

Customer operations

Issue resolution

Job description

Aon plc in Kraków is seeking a Technical Support Specialist to deliver high-quality support across a global environment. This hybrid role offers flexible work both virtually and from our Kraków office, with potential weekend coverage as part of an agreed shift schedule.

You will work with customers, clients and internal teams to resolve issues, maintain service quality and enhance user experience, while collaborating across operations and technology functions to drive continuous improvement.