Hybrid Customer Experience Specialist - Kraków

Talixo; Kraków; Hybrid; PLN 56,000 - 78,000; Full time

Benefits offered by this job

Hybrid work model

Service discounts

Private healthcare Allianz

My Benefit Cafeteria

Multisport Card

Paid time off for development

Job summary

Talixo in Kraków, Poland, is seeking a Customer Service Specialist on a full-time basis (40 hours/week) to support drivers and customers, including weekend shifts. This maternity cover role emphasizes quick issue handling and proactive service improvements.

You will collaborate with cross-functional teams, participate in training, and help maintain high service levels while working in a hybrid setup with office in Lubicz 23, Kraków.

Qualifications

• 1–2 years of customer service or support experience.
• Excellent listening and communication in English.
• Ability to handle ambiguous situations with a solution-focused mindset.
• Willingness to work in shifts including some weekends.
• Supportive teammate with eagerness to learn.

Responsibilities

• Answer incoming requests via phone, email, and chat channels.
• Participate in regular training and provide feedback.

Skills

Active listening

English fluency

Customer service

Problem solving

Team player

Job description

Talixo in Kraków, Poland, is seeking a Customer Service Specialist on a full-time basis (40 hours/week) to support drivers and customers, including weekend shifts. This maternity cover role emphasizes quick issue handling and proactive service improvements.

You will collaborate with cross-functional teams, participate in training, and help maintain high service levels while working in a hybrid setup with office in Lubicz 23, Kraków.