German-Speaking Senior Customer Support Specialist (Hybrid)

Antal Poland; Kraków; Hybrid; PLN 40,000 - 60,000; Full time

Job summary

Antal Poland is seeking a Senior Customer Service Specialist with German to join our Kraków team in a hybrid role. You will provide frontline support across phone, email, web chat, WhatsApp and social media in German and English, and handle product and platform inquiries.

You will work on audits, client administration tasks, and collaborate on local and international projects, with development opportunities in client reactivation, premium service, and trading services, including managerial

Qualifications

• Fluent German and English (spoken and written).
• Previous customer service experience.
• Strong interpersonal and communication skills.
• Ability to learn quickly and work under pressure.

Responsibilities

• Provide front-line support to clients via phone, email, web chat, WhatsApp and social media in German and English.
• Answer queries about products and platforms.
• Provide clients with technical support for front-end platforms and charts.
• Conduct audit checks and client administration tasks.
• Participate in and run local and international projects or initiatives.

Skills

German language

English language

Customer service

Communication skills

Tools

MS Office

Job description

Antal Poland is seeking a Senior Customer Service Specialist with German to join our Kraków team in a hybrid role. You will provide frontline support across phone, email, web chat, WhatsApp and social media in German and English, and handle product and platform inquiries.

You will work on audits, client administration tasks, and collaborate on local and international projects, with development opportunities in client reactivation, premium service, and trading services, including managerial