After-Hours Healthcare Dispatcher

Easy Outsource; Poland; Remote; PLN 27,900 - 39,060; Full time

Job summary

A healthcare staffing agency is looking for an Out-of-Hours Service Agent in Poland to be the first point of contact for healthcare professionals and clients during evenings, weekends, and holidays. The role requires prior experience in customer service or staffing coordination, excellent communication skills, and the ability to work night shifts. The agent will respond to urgent requests, dispatch staff, and ensure exceptional service in high-pressure situations. A tech-savvy setup is necessary for this remote position.

Qualifications

• Experience in customer service, dispatching, or staffing coordination.
• Excellent spoken and written English communication skills.
• Ability to manage priorities in a fast-paced environment.
• Willingness to work UK night shifts and weekends.

Responsibilities

• Respond to inbound calls and messages promptly outside UK business hours.
• Handle urgent shift bookings, cancellations, or amendments accurately.
• Coordinate healthcare staff based on client requirements.
• Log all interactions and incidents accurately into the system.
• Provide exceptional customer service in high-pressure situations.

Skills

Customer service experience

Excellent communication skills

Decision-making skills

Ability to work independently

Tech-savvy

Tools

CRM software knowledge

Scheduling software familiarity

Job description

A healthcare staffing agency is looking for an Out-of-Hours Service Agent in Poland to be the first point of contact for healthcare professionals and clients during evenings, weekends, and holidays. The role requires prior experience in customer service or staffing coordination, excellent communication skills, and the ability to work night shifts. The agent will respond to urgent requests, dispatch staff, and ensure exceptional service in high-pressure situations. A tech-savvy setup is necessary for this remote position.