Senior Help Desk Security Admin (Italian Fluent)

State Street; Województwo pomorskie; Hybrid; PLN 78,000 - 96,000; Full time

Benefits offered by this job

Permanent contract

Birthday and anniversary holidays

Gold Medical Package

Life insurance

Training programs

Volunteer opportunities

Well-being programs

Seniority-based benefits

Job summary

State Street is seeking a customer-focused Help Desk Representative to provide first-line support to our global employee and client community. You will resolve system access and user account issues, delivering exceptional service with accuracy and discretion. Hybrid work in Poland with a late shift (11:00 a.m.

- 1:00 p.m.) and occasional Saturdays/public holidays on a rotational basis. You will engage across regions, maintain professional communication, and contribute to knowledge management and

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Proficiency in English and Italian is required.
• Polish, German and/or French are advantageous.
• Experience in Help Desk, Service Desk, Technical Support, or Customer Support is preferred.

Responsibilities

• Provide internal Help Desk support via phone and chat to a global employee and client base.
• Handle inquiries related to application access, user ID management, password resets, and account administration.
• Troubleshoot and resolve system access and user account issues using SOPs and internal KB.
• Manage confidential and sensitive information with integrity and discretion.
• Adapt to changes in tools, processes, and procedures.
• Contribute to process improvements and knowledge management initiatives.

Skills

Customer service

English language

Italian language

Multilingual awareness

Communication

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Ticketing systems

Knowledge management platforms

Job description

State Street is seeking a customer-focused Help Desk Representative to provide first-line support to our global employee and client community. You will resolve system access and user account issues, delivering exceptional service with accuracy and discretion. Hybrid work in Poland with a late shift (11:00 a.m.

- 1:00 p.m.) and occasional Saturdays/public holidays on a rotational basis. You will engage across regions, maintain professional communication, and contribute to knowledge management and