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Multi-Channel Customer Experience Specialist
Job summary
A leading financial services provider is seeking a Customer Experience Executive in Kharian, Pakistan. The successful candidate will provide exceptional support to customers via various communication channels, ensuring timely resolution of queries. Applicants should have strong communication skills and at least one year of customer service experience, along with a Bachelor's degree in a related field.
Qualifications
- Minimum one year of experience in customer service, support, or call center.
- Attention to detail with strong documentation and follow-up skills.
- Ability to handle pressure while maintaining professionalism and empathy.
Responsibilities
- Respond promptly to customer inquiries through chat, email, and phone channels.
- Assist customers with transaction-related queries, account issues, complaints, and general support.
- Document customer interactions, insights, and feedback accurately in the system.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.