Multi-Channel Customer Experience Specialist

ACE Money Transfer; Kharian; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading financial services provider is seeking a Customer Experience Executive in Kharian, Pakistan. The successful candidate will provide exceptional support to customers via various communication channels, ensuring timely resolution of queries. Applicants should have strong communication skills and at least one year of customer service experience, along with a Bachelor's degree in a related field.

Qualifications

• Minimum one year of experience in customer service, support, or call center.
• Attention to detail with strong documentation and follow-up skills.
• Ability to handle pressure while maintaining professionalism and empathy.

Responsibilities

• Respond promptly to customer inquiries through chat, email, and phone channels.
• Assist customers with transaction-related queries, account issues, complaints, and general support.
• Document customer interactions, insights, and feedback accurately in the system.

Skills

Excellent written and verbal communication skills

Strong problem-solving and analytical abilities

Customer-centric mindset

Active listening

Conflict resolution

Education

Bachelor’s degree in Business, Marketing, Communication, or a related field

Tools

Customer support tools

CRM systems

Ticket management platforms

Job description

A leading financial services provider is seeking a Customer Experience Executive in Kharian, Pakistan. The successful candidate will provide exceptional support to customers via various communication channels, ensuring timely resolution of queries. Applicants should have strong communication skills and at least one year of customer service experience, along with a Bachelor's degree in a related field.