Delivery Ops: Customer Success & Adoption Lead

Accenture; Hyderabad City Taluka; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A global professional services company is seeking a Delivery Operations Senior Analyst in Hyderabad. This role requires 5 to 8 years of experience and focuses on driving product adoption and managing customer relationships. The ideal candidate will possess excellent communication skills, technical aptitude, and project management abilities. Responsibilities include leading customer engagement efforts and collaborating with internal teams to ensure customer success.

Qualifications

• 5 to 8 years of experience required in a relevant field.
• Excellent customer communication and relationship-building skills.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Lead product adoption initiatives and cultivate customer relationships.
• Generate leads and manage account activities effectively.
• Collaborate with various teams to align strategies.

Skills

Customer relationship management

Technical aptitude

Excellent communication skills

Project management

Data analysis

Proficient in Microsoft Excel

Proficient in PowerPoint

CRM systems

Education

Any Graduation

Tools

Microsoft Excel

PowerPoint

CRM systems

Ticket Management systems

Job description

A global professional services company is seeking a Delivery Operations Senior Analyst in Hyderabad. This role requires 5 to 8 years of experience and focuses on driving product adoption and managing customer relationships. The ideal candidate will possess excellent communication skills, technical aptitude, and project management abilities. Responsibilities include leading customer engagement efforts and collaborating with internal teams to ensure customer success.