Jobs in United States

Skill required: Next Generation Customer Operations - IT Troubleshooting

Designation: Business Advisory Analyst

Qualifications:BCA/Any Graduation

Years of Experience:3 to 5 years

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

The Labelling workflow involves reviewing and annotating bug reports with predefined labels to categorize issue types. This requires applying judgment, product subject matter expertise, and following structured labelling taxonomies and decision trees to ensure quality and minimize ambiguity. The workflow also includes proactively flagging edge cases or areas of ambiguity to improve guides and taxonomy structure.

• Minimum 1 year of experience in technical product labeling or operations
• C1 (CEFR) level English proficiency.
• Detail‑oriented with proven ability to follow guidelines and standard operating procedures.
• Ability to effectively adapt to dynamic guidelines and procedure/protocol changes and avoid errors in complex tasks and deliver within SLA.
• Strong communication skills, including documentation and collaboration with technical and non‑technical teams.
• Familiarity with issue tracking tools (e.g., Jira, ServiceNow) and labeling/annotation user interfaces.
• Exposure to metrics and dashboard reporting to support data‑informed triage.
• Understanding of priority/severity frameworks and classification schemas.
• Experience in QA testing, triage, bug reproduction, or labeling workflows.
• Understanding of GenAI concepts (prompt engineering, LLM behavior, model evaluation) and popular GenAI tools (ChatGPT, Claude, Gemini, etc.).
• Ability to work in a fast‑paced environment.

• Interpret and label user‑reported issues using product knowledge and judgement to apply the most accurate predefined label.
• Follow structured taxonomies and decision trees to ensure consistent, high‑quality annotations and minimise ambiguity.
• Review and annotate bug reports to achieve at least 95% accuracy in labelling.
• Identify and resolve unclear or vague reports, applying subject matter expertise to clarify and categorise them appropriately.
• Proactively flag edge cases, label gaps, or ambiguous scenarios to Product Operations Managers for taxonomy or guide improvements.