Help Desk Technician

Agay Barho; Peshawar City Tehsil; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

An IT Consulting Firm is looking for a Help Desk Technician to provide quality customer service support primarily for Microsoft-based technologies. Responsibilities include remote support, documentation, and collaborating with technical support teams. Applicants should have at least 5 years of help desk experience, excellent English skills, and a strong customer service background. This role is based in Islamabad with potential travel to client sites.

Qualifications

• At least 5 years of help desk support experience is preferred.
• 1-2 years of hands-on experience as an IT Technician, predominantly with Microsoft technologies.
• Excellent written and spoken English skills.

Responsibilities

• Provide remote user support to end users with Microsoft 365.
• Deliver device and user-level support within a Managed Service Provider environment.
• Document support activities and follow ITIL processes.

Skills

Microsoft 365 Administration

Analytical/problem-solving skills

Professional customer service skills

Communication skills

Self-motivated and adaptable

Tools

Hyper-V

FortiVPN

Cisco AnyConnect

Job description

Our client BaysideNetworks is looking for a Help Desk Technician in Islamabad, Peshawar.

Company Overview

Bayside Networks is a San Diego based IT Consulting Firm that focuses on providing professional technological assistance and excellent customer service to cultivate valuable, enduring client relations.

Established in 1986, the company was initially created to resolve technical issues that exceeded the capability of computer stores. The founder’s success is based on a customer‑centered approach, which has led to referrals by many satisfied clients. Today, Bayside Networks serves over 100 San Diego‑based companies and non‑profit organizations across many industries, ranging from 10 to 500 users.

Position Overview

Tier 1 IT Technician – Help Desk Technician providing quality customer service support for clients primarily using Microsoft‑based technologies.

Responsibilities

• Provide remote user support to end users with Microsoft 365 (Office 365).
• Deliver device and user‑level support within a Managed Service Provider environment.
• Work with corporate or academic technical support teams, ideally for a continuous period at the same company.
• Document support activities, follow ITIL processes, and contribute to continuous improvement.
• Travel and onsite visits with clients will be required.
• Ability to work with minimal supervision and act as a self‑directed team player.

Qualifications

• At least 5 years of help desk support experience is preferred.
• 1–2 years of hands‑on experience as an IT Technician, predominantly with Microsoft technologies.
• Excellent written and spoken English skills.
• Strong analytical/problem‑solving skills.
• Professional, outstanding customer service skills and strong written/verbal communication.
• Background check clearance required by multiple clients.
• Candidate must live in or be able to commute within the San Diego area.

Technical Skills Required

• Microsoft 365 Administration – Azure AD, Intune, Defender, SharePoint (intermediate or advanced).
• Hands‑on experience with Hyper‑V, Domain AD, DHCP, DNS, print and file servers.
• Experience with FortiVPN, Cisco AnyConnect & other remote access technologies.
• Cybersecurity compliance standards (intermediate level).
• MacOS and Linux – intermediate level is a plus.
• Helpdesk experience, ticketing systems, documentation, ITIL processes.
• Self‑learning and genuine interest in the field.
• Candidate should be self‑motivated, adaptable, and resourceful.
• Qualified candidates should submit a resume and covering letter.

Additional Requirements

• General preference for candidates with device and user‑level support experience in a Managed Service Provider.
• A secondary preference for experience in corporate or academic environments for at least two years.