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Job summary
A leading customer service company in Lahore is seeking experienced Inbound Customer Service Representatives to handle bookings and customer inquiries. Candidates must be fluent in English, possess 6 months to 1 year of call center experience, and preferably have knowledge of taxi booking software. The role offers competitive remuneration and requires flexible shift timings.
Qualifications
- Minimum 6 months to 1 year of Call Centre experience.
- Previous experience in a Limo or taxicab campaign preferred.
- Organized execution of daily tasks assigned by the company.
Responsibilities
- Answer Inbound calls and take bookings.
- Provide price quotations and manage customer queries.
- Dispatch and distribute jobs according to company's procedures.
Skills
Tools
We Are Hiring Experienced Inbound Customer Service Representatives (CSRs) / Taxi Dispatchers
Full-Time Basis. (Vacancies For Day & Night Shift)
Required experience in US/UK/Canadian-based
Limo/taxi/cab Companies
Job responsibilities include:
- Answering Inbound calls.
- Taking the airport and local taxi/limo bookings.
- Booking over the phone, email, or online and inputting data accurately into the software provided by the clients.
- Providing a price quotation to the customers.
- Deal with queries related to the company and bookings.
- Create a positive brand image in front of the customers.
- Respond to client inquiries promptly and professionally.
- Liaise with clients, colleagues & drivers, and always work for the best interest of the company.
- Dispatch and distribute jobs on time and according to the company's procedure.
- Punctual, reliable, and responsible as per shift requirements
- Organized execution of daily tasks assigned by the company.
Requirements for the job:
- Fluent English speaking and writing skills are required.
- A minimum of 6 month to 01 years of Call Centre experience.
- People with previous experience in a Limo or taxicab Campaign will be preferred.
- Excellent skills in Customer Management.
- Decent know-how of Taxi booking software.
- Preferably Limo Anywhere, iCabbi, Autocab
- Ability to a multi-task and problem-solving approach.
- Knows Taxi/Limo dispatching.
- Shift timings are rotating, and you are expected to work on a ROTA.
- Agents will be trained for a minimum of 03 to 07 days. The training session could be extended subject to Trainer feedback and evaluation.
- Highly competitive remuneration will be offered as per your experience and abilities
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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