Call Center Agent

Cognizance; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading healthcare support firm in Karachi is seeking a Call Center Agent to assist patients with inquiries and appointment scheduling. The ideal candidate should possess strong English communication skills and a calm, professional demeanor. Previous experience in healthcare support is advantageous. This is a full-time position based in Gulistan e Jauhar, Karachi.

Qualifications

• Strong English communication skills are encouraged.
• Experience in healthcare support is a plus.
• Basic computer knowledge is required.

Responsibilities

• Answer incoming calls from patients and clients.
• Help patients with appointment scheduling and inquiries.
• Record details of calls and update systems.

Skills

Good English speaking and listening skills

Calm, patient, and professional attitude

Job description

Job Description – Call Center Agent

Position: Call Center Agent
Location: Gulistan e jauhar Karachi, Pakistan
Type: Full-time

About the Role:

We are looking for a Call Center Agent for our USA healthcare clients. You will speak with patients over the phone, answer their questions, and guide them through basic healthcare processes. Female candidates with strong English communication skills are encouraged to apply

Responsibilities

• Answer incoming calls from patients and clients.
• Provide clear and polite information.
• Help patients with appointment scheduling and inquiries.
• Record details of calls and update systems.
• Follow call center and HIPAA guidelines.

Requirements

• Good English speaking and listening skills.
• Experience in healthcare support is a plus.
• Calm, patient, and professional attitude.
• Basic computer knowledge.