Customer Support Agent – Call Center

Cognizance; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A healthcare services company in Karachi is hiring a Customer Support Agent to manage calls for USA healthcare customers. The role requires excellent English communication skills and the ability to assist with billing and insurance queries. Candidates with prior call center experience are preferred. Join a supportive team dedicated to enhancing patient experiences.

Qualifications

• Experience in a call center is preferred.
• Background in healthcare is advantageous.
• Excellent verbal communication is necessary.

Responsibilities

• Handle incoming and outgoing calls from patients.
• Resolve customer inquiries swiftly.
• Assist with billing and insurance questions.
• Document all interactions accurately.
• Collaborate with team for service enhancements.

Skills

Strong English communication skills

Friendly and professional manner

Ability to stay calm under pressure

Job description

Job Description – Customer Support Agent

Position: Customer Support Agent – Call Center
Location: Gulistan e jauhar Karachi, Pakistan
Type: Full-time

About the Role

We need a Customer Support Agent to handle calls for USA healthcare customers. Your job will be to make patients feel heard and supported while giving them the right information. Female candidates with strong English communication skills are encouraged to apply.

Responsibilities

• Manage both incoming and outgoing calls.
• Solve patient and customer questions quickly.
• Assist with billing, insurance, or general support queries.
• Keep accurate records of interactions.
• Work with the team to improve service.

Requirements

• Strong English communication skills.
• Prior call center or healthcare experience preferred.
• Ability to stay calm under pressure.
• Friendly and professional manner.