Virtual Patient Care Concierge & Communications Pro

Go Lean Health; Pakistan; On-site; PKR 2,298,000 - 2,519,000; Full time

Job summary

Go Lean Health is seeking a polished Virtual Medical Assistant-Communications Specialist to serve as the voice of the clinic. You will handle patient calls, texts, emails, and scheduling workflows with warmth, calm, and professionalism.

The role requires empathy, organization, and the ability to manage sensitive information in a fast-paced environment. Responsibilities include scheduling, intake collection, follow-ups, reactivation outreach, and ensuring accurate records.

Qualifications

• Excellent spoken English with a neutral accent.
• Strong written communication for SMS, email, and messages.
• Ability to handle high call volume in a fast-paced clinic.
• Reliable high-speed wired internet.
• Must own and work from a Mac OS device.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to texts, voicemails, emails, and fax messages.
• Schedule, confirm, cancel, and reschedule appointments in MacPractice.
• Maintain accurate patient records and scheduling notes.
• Protect patient privacy and follow HIPAA standards.

Skills

Spoken English

Written communication

Emotional intelligence

Multitasking

Mac OS hardware

Tools

Mac OS device

Job description

Go Lean Health is seeking a polished Virtual Medical Assistant-Communications Specialist to serve as the voice of the clinic. You will handle patient calls, texts, emails, and scheduling workflows with warmth, calm, and professionalism.

The role requires empathy, organization, and the ability to manage sensitive information in a fast-paced environment. Responsibilities include scheduling, intake collection, follow-ups, reactivation outreach, and ensuring accurate records.