Remote Medical Assistant & Patient Scheduling Coordinator

GoLean Health; Karachi Division; On-site; PKR 1,913,000 - 2,295,000; Full time

Job summary

GoLean Health is seeking an experienced Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice. This is a hybrid patient-facing and clinical administrative role with initial focus on patient calls, scheduling, appointment coordination, and front-desk support.

As you become familiar with the practice, responsibilities may expand to broader Medical Assistant and provider-support functions, including chart prep, documentation, referrals, and

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice
• Experience performing both medical receptionist/front-desk and Medical Assistant-related administrative tasks
• Hands-on eClinicalWorks (eCW) experience is required
• Strong experience with patient scheduling and appointment coordination
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and lab/diagnostic workflows
• Excellent spoken and written English communication skills
• Attention to detail, organization, follow-through and documentation
• Comfortable communicating with patients, providers and clinic staff
• Able to work independently while staying connected with the onsite team
• Thursday or Friday availability may be required occasionally

Responsibilities

• Manage inbound/outbound patient calls, respond to inquiries, and follow up on appointments
• Schedule, reschedule, and coordinate visits in eCW for new patients, follow-ups, procedures and surgeries
• Monitor communications across phone, email and text including reminders and changes
• Support Physicians and Nurse Practitioners with chart prep, intake information, and documentation
• Process prescription requests and medication refills per clinic protocols
• Track lab, pathology and diagnostic results and route to providers/patients
• Verify patient insurance and document benefits; handle prior authorizations as needed
• Document scheduling workflows and help develop SOPs for future expansion
• Maintain clear communication with physicians, schedulers, and clinic staff

Skills

Patient scheduling

Front desk support

Medical communication

Independent work

Tools

eClinicalWorks (eCW)

net2phone

Clinic email/text platforms

Secure VPN

Job description

GoLean Health is seeking an experienced Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice. This is a hybrid patient-facing and clinical administrative role with initial focus on patient calls, scheduling, appointment coordination, and front-desk support.

As you become familiar with the practice, responsibilities may expand to broader Medical Assistant and provider-support functions, including chart prep, documentation, referrals, and