Remote Patient Care Communications Specialist

GoLean Health; Karachi Division; On-site; PKR 2,164,000 - 2,525,000; Part time

Job summary

GoLean Health in Karachi, Pakistan, seeks a Patient Care Communications Specialist to be the voice of the practice. You will handle high-volume calls, texts, emails, and scheduling workflows with warmth, empathy, and professionalism, ensuring a smooth patient experience across touchpoints.

The role emphasizes scheduling, follow-up, and patient retention. You must be comfortable with Mac OS devices, perform well under pressure, and maintain HIPAA-compliant privacy while coordinating with the

Qualifications

• Excellent spoken English with clear, neutral accent.
• Strong written communication for SMS, email and patient messages.
• Experience as Virtual Medical Assistant or similar healthcare support role.
• Able to multitask across calls, texts, emails, faxes, and scheduling.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Schedule new patient appointments and manage intake information in MacPractice.
• Prioritize new inquiries and referral opportunities.
• Conduct follow-up and reactivation outreach to convert inquiries into bookings.
• Maintain accurate patient records and scheduling notes.
• Coordinate with in-office staff to keep provider schedule full and organized.
• De-escalate scheduling, billing, and insurance concerns with empathy.

Skills

Excellent spoken English

Strong written communication

Virtual medical assistant experience

High call volume handling

Mac OS proficiency

Flexible schedule / Saturdays

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

GoLean Health in Karachi, Pakistan, seeks a Patient Care Communications Specialist to be the voice of the practice. You will handle high-volume calls, texts, emails, and scheduling workflows with warmth, empathy, and professionalism, ensuring a smooth patient experience across touchpoints.

The role emphasizes scheduling, follow-up, and patient retention. You must be comfortable with Mac OS devices, perform well under pressure, and maintain HIPAA-compliant privacy while coordinating with the