Remote Medical Virtual Assistant - Clinic Operations & Billing

GoLean Health; Lahore; On-site; PKR 1,950,000 - 2,383,000; Part time

Job summary

GoLean Health is seeking a highly capable Medical Virtual Assistant to support a busy chiropractic clinic remotely. This role requires sharp, proactive, detail-oriented individuals who can take ownership of clinic workflows with minimal supervision.

The MVA will verify insurance, manage denied claims/EOBs, resolve patient balances, process claims, coordinate payments, monitor SOAP notes, and track appointments and reports, ensuring accuracy and timely actions.

Qualifications

• Minimum of 1 year of experience as a Medical Virtual Assistant.
• Experience supporting a US healthcare practice.
• Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.
• Exposure to CPT and ICD-10 codes.
• Strong English communication skills, both written and verbal.
• Strong executive presence and professional communication style.
• Must be a Mac OS user.
• Strong attention to detail and follow-through.
• Ability to work independently with minimal supervision.
• Proven leadership, ownership, or high-accountability experience in a previous role.

Responsibilities

• Verify patient insurance after the patient checks in and document all details.
• Review denied claims, identify denial reasons, and assist with reprocessing.
• Review and process Explanation of Benefits documents and clear backlogs.
• Track outstanding balances and coordinate resolution steps.
• Support claims-related workflows and escalate when necessary (e.g., Cigna, VA).
• Assist with vendor payment coordination and timely tasks.
• Monitor SOAP note completion, accuracy, and compliance.
• Track missed and canceled appointments and scheduling trends.
• Prepare reports on balances, missed/cancelled appointments, EOB backlog, and denials with insights.
• Support smooth team communication and ensure priorities are followed.
• Identify workflow gaps and propose practical improvements.

Skills

Attention to detail

Ownership and initiative

Emotional intelligence

English communication

Independent worker

Tools

Mac OS

Job description

GoLean Health is seeking a highly capable Medical Virtual Assistant to support a busy chiropractic clinic remotely. This role requires sharp, proactive, detail-oriented individuals who can take ownership of clinic workflows with minimal supervision.

The MVA will verify insurance, manage denied claims/EOBs, resolve patient balances, process claims, coordinate payments, monitor SOAP notes, and track appointments and reports, ensuring accuracy and timely actions.