Remote Medical Assistant & Patient Scheduling Specialist

GoLean Health; Lahore; On-site; PKR 1,913,000 - 2,295,000; Full time

Job summary

GoLean Health seeks a Virtual Medical Assistant & Patient Scheduling Coordinator for a US-based gastroenterology practice. Remote role with front-desk and clinical admin tasks, initial focus on patient calls and scheduling, expanding to MA duties.

Strong eCW experience and clear patient-provider communication are essential. Responsibilities include appointment coordination, chart prep, insurance verification, prior authorizations, and workflow documentation, with collaboration across

Qualifications

• At least 1 year supporting a U.S.-based medical practice.
• Experience performing medical receptionist/front-desk and MA admin tasks.
• Hands-on eClinicalWorks (eCW) experience is required.
• Strong patient scheduling and appointment coordination.
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and lab workflows.
• Excellent spoken and written English communication skills.
• Attention to detail, organization, and documentation skills.
• Comfortable communicating with patients, providers, and clinic staff.
• Ability to work independently while staying aligned with onsite team.
• Thursday or Friday availability may be required occasionally.

Responsibilities

• Patient calls, scheduling & front desk support; respond to inquiries and schedule visits.
• Support MA and provider tasks: chart prep, intake information, documentation.
• Handle prescriptions/refills and related documentation per clinic protocols.
• Verify insurance coverage and document benefits; process prior authorizations.
• Communicate lab/dx results to providers and patients as directed.
• Document workflows and help develop SOPs for consistent operations.

Skills

US medical practice experience

Reception/front-desk experience

Patient scheduling

Prior authorizations

Insurance verification

Prescriptions/refills handling

Laboratory/diagnostic workflows

English communication skills

Attention to detail

Independent work with team

Availability Thu/Fri (occasional)

Direct patient/provider communication

Tools

eClinicalWorks (eCW)

Job description

GoLean Health seeks a Virtual Medical Assistant & Patient Scheduling Coordinator for a US-based gastroenterology practice. Remote role with front-desk and clinical admin tasks, initial focus on patient calls and scheduling, expanding to MA duties.

Strong eCW experience and clear patient-provider communication are essential. Responsibilities include appointment coordination, chart prep, insurance verification, prior authorizations, and workflow documentation, with collaboration across