Renewals & Relationship Management Specialist

S&P Global; Islamabad; On-site; PKR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global is seeking a renewal-focused professional to join the Primary Account Management team in Islamabad. You will own end-to-end renewals, nurture long-term client relationships, and collaborate to uncover cross-sell and upsell opportunities while leveraging data to monitor health and forecast accuracy.

The role emphasizes in-person interviews for final stages and requires committing to office presence at least two days per week in Pakistan.

Qualifications

• 3+ years of experience in a client-facing role such as sales, renewals/retention, customer success, or account management.
• Ability to manage a high-volume renewal portfolio with meticulous attention to detail.
• Excellent customer communication and relationship-management skills.
• Proficiency in using data and analytics tools to manage account health, prioritize actions, and identify churn risk and growth opportunities.

Responsibilities

• Own the end-to-end renewal process for an assigned portfolio of accounts, ensuring timely completion and driving product adoption to secure recurring revenue.
• Cultivate strong customer relationships through regular engagement, understanding client goals, and resolving inquiries to ensure high satisfaction.
• Partner with Core Account Managers and Sales Specialists to identify and execute cross-sell, upsell, and greenfield opportunities, expanding S&P Global's market footprint.
• Utilize data and analytics tools to proactively monitor account health, detect churn risks, prioritize outreach, and improve forecast accuracy.
• Provide guidance and clarification to support the team in delivering quality work and resolving varied, non-routine issues, leveraging your expertise to support team initiatives.
• Actively participate in training and development to enhance product knowledge, renewal skills, and customer engagement capabilities, embracing new tools and best practices to drive efficiency.
• All employees are required to work from the office a minimum of 2 days per week.

Skills

Client-facing experience

Renewal management

Data analytics

Relationship management

In-person interview required

Job description

S&P Global is seeking a renewal-focused professional to join the Primary Account Management team in Islamabad. You will own end-to-end renewals, nurture long-term client relationships, and collaborate to uncover cross-sell and upsell opportunities while leveraging data to monitor health and forecast accuracy.

The role emphasizes in-person interviews for final stages and requires committing to office presence at least two days per week in Pakistan.