Representative I, Relationship Management

S&P Global; Islamabad; On-site; PKR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global is seeking a renewal-focused professional to join the Primary Account Management team in Islamabad. You will own end-to-end renewals, nurture long-term client relationships, and collaborate to uncover cross-sell and upsell opportunities while leveraging data to monitor health and forecast accuracy.

The role emphasizes in-person interviews for final stages and requires committing to office presence at least two days per week in Pakistan.

Qualifications

• 3+ years of experience in a client-facing role such as sales, renewals/retention, customer success, or account management.
• Ability to manage a high-volume renewal portfolio with meticulous attention to detail.
• Excellent customer communication and relationship-management skills.
• Proficiency in using data and analytics tools to manage account health, prioritize actions, and identify churn risk and growth opportunities.

Responsibilities

• Own the end-to-end renewal process for an assigned portfolio of accounts, ensuring timely completion and driving product adoption to secure recurring revenue.
• Cultivate strong customer relationships through regular engagement, understanding client goals, and resolving inquiries to ensure high satisfaction.
• Partner with Core Account Managers and Sales Specialists to identify and execute cross-sell, upsell, and greenfield opportunities, expanding S&P Global's market footprint.
• Utilize data and analytics tools to proactively monitor account health, detect churn risks, prioritize outreach, and improve forecast accuracy.
• Provide guidance and clarification to support the team in delivering quality work and resolving varied, non-routine issues, leveraging your expertise to support team initiatives.
• Actively participate in training and development to enhance product knowledge, renewal skills, and customer engagement capabilities, embracing new tools and best practices to drive efficiency.
• All employees are required to work from the office a minimum of 2 days per week.

Skills

Client-facing experience

Renewal management

Data analytics

Relationship management

In-person interview required

Job description

Grade Level (for internal use)

09

The Team

You will be an integral part of our dynamic, global Primary Account Management team, focused on retaining and expanding S&P Global Market Intelligence's long-tail customer segment through innovative, technology-enabled engagement. We are a highly collaborative and supportive group, leveraging automation and data to scale our impact and drive exceptional customer outcomes across a diverse, tech-savvy environment.

Responsibilities and Impact

• Own the end-to-end renewal process for an assigned portfolio of accounts, ensuring timely completion and driving product adoption to secure recurring revenue.
• Cultivate strong customer relationships through regular engagement, understanding client goals, and resolving inquiries to ensure high satisfaction.
• Partner effectively with Core Account Managers and Sales Specialists to identify and execute cross-sell, upsell, and greenfield opportunities, expanding S&P Global's market footprint.
• Utilize data and analytics tools to proactively monitor account health, detect churn risks, prioritize outreach, and improve forecast accuracy.
• Provide guidance and clarification to support the team in delivering quality work and resolving varied, non-routine issues, leveraging your expertise to support team initiatives.
• Actively participate in training and development to enhance product knowledge, renewal skills, and customer engagement capabilities, embracing new tools and best practices to drive efficiency.
• All employees are required to work from the office a minimum of 2 days per week.

What We’re Looking For

Basic Required Qualifications

• An S&P Global employee at this level would typically have 3+ years of experience in a client-facing role such as sales, renewals/retention, customer success, or account management.
• Strong ability to manage a high-volume renewal portfolio with meticulous attention to detail and disciplined execution.
• Excellent customer communication and relationship-management skills, including adeptness at handling objections and navigating escalations.
• Proficiency in using data and analytics tools to manage account health, prioritize actions, and identify churn risk and growth opportunities.
• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Additional Preferred Qualifications

• A collaborative working style, actively participating in team goals and contributing to initiatives to improve the business area.
• Demonstrated ability to actively listen and understand diverse perspectives, navigating challenges with empathy and a positive, proactive attitude.
• Curiosity and interest in market-data solutions and analytical tools, with the ability to bring new ideas and integrate technical information to aid understanding.
• A results-oriented mindset, capable of prioritizing tasks effectively based on importance and urgency, and taking initiative to continuously develop professional skills.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only

Know Your Rights: Workplace discrimination is illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

Location

Islamabad, Pakistan