Renewal & Growth Account Manager

S&P Global; Pakistan; Hybrid; PKR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Job summary

S&P Global is seeking a Renewal Account Manager to own end-to-end renewal processes for a portfolio of long-tail customers within Market Intelligence. You will drive product adoption, maintain relationships, and collaborate with Core Account Managers to grow revenue.

The role emphasizes data-driven health checks and proactive outreach to mitigate churn, with a focus on analytics, customer success, and teamwork. In-person interviews are required for external candidates.

Qualifications

• 3+ years of experience in a client-facing role such as sales, renewals/retention, customer success, or account management.
• Ability to manage a high-volume renewal portfolio with meticulous attention to detail and disciplined execution.
• Excellent customer communication and relationship-management skills, including adeptness at handling objections and escalations.
• Proficiency in using data and analytics tools to manage account health, prioritize actions, and identify churn risk and growth opportunities.
• External candidates must attend at least one in-person interview at the nearest S&P Global office before an offer.

Responsibilities

• Own the end-to-end renewal process for an assigned portfolio of accounts, ensuring timely completion and driving product adoption to secure recurring revenue.
• Cultivate strong customer relationships through regular engagement, understanding client goals, and resolving inquiries to ensure high satisfaction.
• Partner with Core Account Managers and Sales Specialists to identify and execute cross-sell, upsell, and greenfield opportunities.
• Utilize data and analytics tools to proactively monitor account health, detect churn risks, prioritize outreach, and improve forecast accuracy.
• Provide guidance and clarification to support the team in delivering quality work and resolving varied, non-routine issues.
• Actively participate in training and development to enhance product knowledge, renewal skills, and customer engagement capabilities.

Skills

Client-facing experience

Account management

Data analytics

Customer communication

Renewals/retention

Job description

S&P Global is seeking a Renewal Account Manager to own end-to-end renewal processes for a portfolio of long-tail customers within Market Intelligence. You will drive product adoption, maintain relationships, and collaborate with Core Account Managers to grow revenue.

The role emphasizes data-driven health checks and proactive outreach to mitigate churn, with a focus on analytics, customer success, and teamwork. In-person interviews are required for external candidates.