Remote Operations Lead — Healthcare Ops & AI Automation

Go Lean Health; Islamabad; Teletrabalho; PKR 2 286 000 - 2 667 000; Tempo integral

Resumo da oferta

Pillar Health Solutions is seeking an Executive Assistant & Operations Partner to help build and continuously improve the operational engine of the business. This remote, full-time role requires hands-on leadership and collaboration with physician partners, staff, patients, and internal teams to optimize workflows and automation.

You will lead executive support, design efficient processes, and implement improvements with measurable results.

Qualificações

• 2+ years of experience in operations, program management and client success.
• Experience owning processes and outcomes, not just administrative tasks.
• Strong understanding of patient scheduling and provider coordination.
• Demonstrated ability to identify operational problems, investigate root causes, and independently implement solutions.
• Excellent written and spoken English.
• Experience creating or improving SOPs, workflows, dashboards, trackers, or operational systems.
• Ability to manage multiple priorities in a fast-moving, changing, or early-stage environment.
• Comfortable learning unfamiliar tools, systems, workflows, and processes independently.
• Practical experience using AI, automation, or technology to improve business processes.

Responsabilidades

• Coordinate priorities, projects, follow-ups with leadership and ensure deadlines are met.
• Turn leadership discussions into clear action plans, coordinating with stakeholders and tracking progress.
• Prepare meeting summaries, presentations, reports, and other materials to support leadership decisions.
• Coordinate daily operational activities involving physician practices, patients, providers, and internal teams.
• Support practice onboarding, patient scheduling, provider coordination, documentation, and other admin workflows.
• Identify inefficiencies, resolve recurring issues, and create or improve SOPs, templates, and processes.
• Maintain spreadsheets, dashboards, trackers, and performance reports to monitor activities and KPIs.
• Analyze data to identify trends or issues and provide actionable insights to leadership.
• Leverage AI tools and automation to streamline tasks and improve reporting.

Conhecimentos

Operations mgmt

Program management

Client success

Healthcare workflows

Root-cause analysis

English proficiency

Communication skills

SOPs & workflows

AI automation

Multi-priority

Descrição da oferta de emprego

Pillar Health Solutions is seeking an Executive Assistant & Operations Partner to help build and continuously improve the operational engine of the business. This remote, full-time role requires hands-on leadership and collaboration with physician partners, staff, patients, and internal teams to optimize workflows and automation.

You will lead executive support, design efficient processes, and implement improvements with measurable results.