Patient Experience & Scheduling Specialist

Go Lean Health; Karachi Division; On-site; PKR 1,906,000 - 2,478,000; Full time

Job summary

Go Lean Health is seeking a Patient Care Communications Specialist for our chiropractic clinic. You will be the first point of contact for patients, delivering a warm, calm, and professional experience across phone, text, voicemail, email, and scheduling workflows.

The role focuses on high-volume calls, scheduling, follow-up, and patient retention. You will manage intake, maintain records, and support providers to keep the schedule full while upholding HIPAA standards.

Qualifications

• Excellent spoken English with a clear, neutral accent.
• Strong written communication for SMS, email, and patient messages.
• Prior experience in virtual medical/healthcare support roles.
• Comfortable with high call volumes in a fast-paced clinic.
• Must own a Mac OS device and have reliable wired internet.
• Flexible with schedule and willing to work Saturdays.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to texts, voicemails, emails, and fax messages accurately.
• Schedule and manage patient appointments in MacPractice; intake data collection.
• Prioritize new inquiries and referrals; reactivate inactive patients.
• Maintain patient records and documentation; coordinate with in-office staff.
• De-escalate concerns about scheduling, billing, or insurance.
• Protect patient privacy and follow HIPAA standards.

Skills

English proficiency

Written communication

Healthcare support experience

High call volume handling

Empathy and customer service

Multitasking

Punctuality

Mac OS device owner

Reliable internet

Flexible schedule

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

Go Lean Health is seeking a Patient Care Communications Specialist for our chiropractic clinic. You will be the first point of contact for patients, delivering a warm, calm, and professional experience across phone, text, voicemail, email, and scheduling workflows.

The role focuses on high-volume calls, scheduling, follow-up, and patient retention. You will manage intake, maintain records, and support providers to keep the schedule full while upholding HIPAA standards.