Patient Care Communications Specialist Calm Clinic Liaison

GoLean Health; Lahore; On-site; PKR 1,905,000 - 2,477,000; Part time

Job summary

GoLean Health is seeking a polished Patient Care Communications Specialist for its chiropractic clinic in Lahore. The role focuses on high-volume patient calls, scheduling, follow-up, and retention, with a warm, calm, and professional patient experience across phone, text, email, and scheduling workflows.

The ideal candidate will be organized, emotionally aware, and able to handle patient concerns with empathy and sound judgment, while supporting coverage across shifts and Saturdays as needed.

Qualifications

• Excellent spoken English with clear neutral accent; strong written communication for texts and emails.
• Experience as Virtual Medical Assistant, Medical Receptionist, or similar healthcare support role.
• Ability to manage high call volume in a fast-paced clinic.
• Patient-service mindset with emotional intelligence and sound judgment.
• Multitask across calls, texts, emails, voicemails, faxes and scheduling tasks.
• Reliable, punctual and proactive with attendance communication.
• Must own a Mac OS device (MacBook, iMac or Mac Mini) and reliable wired LAN internet.
• Flexible with schedule assignment and willing to work Saturdays if needed.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to texts, voicemails, emails, and fax-related messages in a timely manner.
• Schedule new patient appointments; manage intake information; use MacPractice for scheduling.
• Prioritize new inquiries and referrals before routine rescheduling.
• Follow-up and reactivate inactive patients to convert inquiries to bookings.
• Maintain accurate patient records and scheduling notes.
• Coordinate with in-office staff to keep the provider schedule full.
• De-escalate concerns related to scheduling, billing, or insurance.
• Listen, gather details, offer callbacks, and avoid information overload.
• Support missed-call follow-up workflows inside Weave.
• Protect patient privacy and comply with HIPAA requirements.

Skills

Spoken English (clear neutral accent)

Medical reception experience

High call-volume handling

Empathy and patient service mindset

Multitasking across channels

Punctual and reliable attendance

Mac OS proficiency

LAN internet reliability

Flexible schedule incl. Saturdays

Tools

Mac OS device required

LAN internet connectivity

Job description

GoLean Health is seeking a polished Patient Care Communications Specialist for its chiropractic clinic in Lahore. The role focuses on high-volume patient calls, scheduling, follow-up, and retention, with a warm, calm, and professional patient experience across phone, text, email, and scheduling workflows.

The ideal candidate will be organized, emotionally aware, and able to handle patient concerns with empathy and sound judgment, while supporting coverage across shifts and Saturdays as needed.