Patient Care Communications Specialist

GoLean Health

Lahore

On-site

PKR 1,905,000 - 2,477,000

Part time

3 hours ago

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Job summary

GoLean Health is seeking a polished Patient Care Communications Specialist for its chiropractic clinic in Lahore. The role focuses on high-volume patient calls, scheduling, follow-up, and retention, with a warm, calm, and professional patient experience across phone, text, email, and scheduling workflows.

The ideal candidate will be organized, emotionally aware, and able to handle patient concerns with empathy and sound judgment, while supporting coverage across shifts and Saturdays as needed.

Qualifications

Excellent spoken English with clear neutral accent; strong written communication for texts and emails.
Experience as Virtual Medical Assistant, Medical Receptionist, or similar healthcare support role.
Ability to manage high call volume in a fast-paced clinic.
Patient-service mindset with emotional intelligence and sound judgment.
Multitask across calls, texts, emails, voicemails, faxes and scheduling tasks.
Reliable, punctual and proactive with attendance communication.
Must own a Mac OS device (MacBook, iMac or Mac Mini) and reliable wired LAN internet.
Flexible with schedule assignment and willing to work Saturdays if needed.

Responsibilities

Answer high-volume inbound patient calls professionally and promptly.
Respond to texts, voicemails, emails, and fax-related messages in a timely manner.
Schedule new patient appointments; manage intake information; use MacPractice for scheduling.
Prioritize new inquiries and referrals before routine rescheduling.
Follow-up and reactivate inactive patients to convert inquiries to bookings.
Maintain accurate patient records and scheduling notes.
Coordinate with in-office staff to keep the provider schedule full.
De-escalate concerns related to scheduling, billing, or insurance.
Listen, gather details, offer callbacks, and avoid information overload.
Support missed-call follow-up workflows inside Weave.
Protect patient privacy and comply with HIPAA requirements.

Skills

Spoken English (clear neutral accent)

Medical reception experience

High call-volume handling

Empathy and patient service mindset

Multitasking across channels

Punctual and reliable attendance

Mac OS proficiency

LAN internet reliability

Flexible schedule incl. Saturdays

Tools

Mac OS device required

LAN internet connectivity

Job description

Practice Type

Chiropractic / Healthcare Clinic

Hours

30-35 hours per week initially, with possible schedule variation based on clinic coverage needs

Rate

$5-$6.50/hour with performance-based increase after 6 months

Schedule Requirement

Must be flexible with assigned shift and willing to work Saturdays

Position Overview

We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic.

This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows.

This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and able to handle patient concerns with empathy and sound judgment.

Key Responsibilities

Answer high-volume inbound patient calls professionally and promptly.
Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
Conduct follow-up and reactivation outreach for inactive or lapsed patients. Help convert patient inquiries into booked appointments.
Maintain accurate patient records, scheduling notes, and communication documentation.
Coordinate with in-office staff to keep the provider schedule full and organized.
De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.
Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.
Support missed-call follow-up workflows and communication improvements inside Weave.
Protect patient privacy and follow HIPAA standards at all times.

Required Qualifications

Excellent spoken English with a clear, easy-to-understand, neutral accent. Strong written communication skills for SMS, email, and patient-facing messages.
Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
Comfortable handling high call volume in a fast-paced clinic environment.
Strong patient service mindset, emotional intelligence, and common sense.
Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
Reliable, punctual, and proactive with attendance communication.
Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement.
Must have reliable high-speed wired internet (LAN).
Must be flexible with schedule assignment and willing to work on Saturdays if needed.

Preferred Qualifications

Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms.
Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.
Experience with patient reactivation, new patient conversion, and provider schedule optimization.
Prior experience supporting U.S. healthcare clinics.

Schedule Coverage