Patient Care Scheduling & Communications Pro

Go Lean Health; Larkana; On-site; PKR 1,906,000 - 2,478,000; Full time

Job summary

Go Lean Health is seeking a Patient Care Communications Specialist for a chiropractic/healthcare clinic. The role handles high-volume patient calls, texts, emails, and scheduling with a focus on empathy and privacy. Must own a Mac OS device and have reliable internet.

The position requires 30–35 hours weekly, some Saturdays, and a rate of $5–$6.50 per hour with a performance-based increase after 6 months. A warm, professional tone is essential for patient retention.

Qualifications

• Excellent spoken English with a neutral accent.
• Strong written communication for SMS, email, and patient messages.
• Experience as Virtual Medical Assistant or similar healthcare support role.
• Able to handle high-volume calls in a fast-paced clinic.
• Strong patient service mindset and emotional intelligence.
• Able to multitask across calls, texts, emails, voicemails, and scheduling tasks.
• Reliable and punctual attendance communication.
• Must own a Mac OS device (MacBook/iMac/Mac mini).
• Reliable high-speed wired internet (LAN).
• Flexible with schedule, including Saturdays.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax messages in a timely manner.
• Schedule new patient appointments and manage intake information in MacPractice.
• Prioritize new inquiries and referrals over routine rescheduling.
• Conduct follow-up and reactivation outreach for inactive patients.
• Maintain accurate patient records and scheduling notes.
• Coordinate with in-office staff to keep the provider schedule full.
• De-escalate scheduling, billing, and insurance concerns empathetically.
• Know when to listen, gather details, offer callbacks, and avoid overload.
• Support missed-call follow-up workflows and HIPAA compliance.

Skills

Spoken English

Written comms

Healthcare support

High call volume

Empathy

Multitasking

Punctuality

Mac OS required

Stable internet

Saturday availability

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

Go Lean Health is seeking a Patient Care Communications Specialist for a chiropractic/healthcare clinic. The role handles high-volume patient calls, texts, emails, and scheduling with a focus on empathy and privacy. Must own a Mac OS device and have reliable internet.

The position requires 30–35 hours weekly, some Saturdays, and a rate of $5–$6.50 per hour with a performance-based increase after 6 months. A warm, professional tone is essential for patient retention.