Patient Care Concierge & Scheduling Specialist

GoLean Health; Larkana Division; On-site; PKR 1,905,000 - 2,477,000; Full time

Job summary

GoLean Health is seeking a polished Patient Care Communications Specialist for a chiropractic clinic. The role manages patient calls, texts, emails, and scheduling workflows to deliver a warm, calm, and professional experience.

The candidate should handle high-volume communication with empathy, maintain accurate records, and coordinate with in-office staff to keep the provider schedule full. 6-month performance-based increases apply with a $5–$6.50/hour rate, 30–35 hours weekly.

Qualifications

• Excellent spoken English with clear, neutral accent; strong written SMS/email communication.
• Prior healthcare support roles: Virtual Medical Assistant, Medical Receptionist, or similar.
• Comfort with high call volume in a fast-paced clinic.
• Strong patient-service mindset with empathy and sound judgment.
• Able to multitask across calls, texts, emails, voicemails, faxes, scheduling.
• Reliable, punctual, proactive about attendance.
• Must own a Mac OS device and have wired internet.
• Willing to work Saturdays if needed.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to texts, voicemails, emails, and fax messages timely and accurately.
• Schedule new patients and collect intake information; manage existing appointments in MacPractice.
• Prioritize new inquiries and referrals over routine rescheduling.
• Follow up with inactive patients to reactivate and convert inquiries to appointments.
• Maintain accurate patient records and scheduling notes.

Skills

English (spoken)

Healthcare support experience

VMA experience

Front desk experience

High call volume

Empathy

Emotional intelligence

Customer service

Multitasking

Punctuality

Mac OS device required

Wired internet

Saturday availability

Flexible schedule

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

GoLean Health is seeking a polished Patient Care Communications Specialist for a chiropractic clinic. The role manages patient calls, texts, emails, and scheduling workflows to deliver a warm, calm, and professional experience.

The candidate should handle high-volume communication with empathy, maintain accurate records, and coordinate with in-office staff to keep the provider schedule full. 6-month performance-based increases apply with a $5–$6.50/hour rate, 30–35 hours weekly.