Patient Care Communications Specialist: Flexible Hours

Go Lean Health; Sukkur; On-site; PKR 1,906,000 - 2,478,000; Full time

Job summary

Go Lean Health in Sukkur, Pakistan, seeks a Patient Care Communications Specialist to be the voice of the clinic, handling calls, texts, emails, and scheduling with warmth, calmness, and professionalism. You will create a trustworthy patient experience across multiple channels and play a key role in retention.

The role emphasizes high-volume communication, appointment coordination in MacPractice, HIPAA privacy, and collaboration with in-office staff to keep the schedule full and efficient.

Qualifications

• Excellent spoken English with a clear, neutral accent.
• Strong written communication for SMS, email, and patient-facing messages.
• Prior experience in virtual medical assistant, medical receptionist, or similar healthcare support role.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Must own a Mac OS device and have reliable wired internet.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to texts, voicemails, emails, and faxes in a timely and accurate manner.
• Schedule new patients and manage intake information; handle rescheduling with MacPractice.
• Prioritize new inquiries and referral opportunities before routine requests.
• Maintain patient records and coordinate with in-office staff to keep the schedule full.

Skills

Spoken English

Written communication

Healthcare support experience

Mac OS required

Flexible scheduling

HIPAA awareness

Job description

Go Lean Health in Sukkur, Pakistan, seeks a Patient Care Communications Specialist to be the voice of the clinic, handling calls, texts, emails, and scheduling with warmth, calmness, and professionalism. You will create a trustworthy patient experience across multiple channels and play a key role in retention.

The role emphasizes high-volume communication, appointment coordination in MacPractice, HIPAA privacy, and collaboration with in-office staff to keep the schedule full and efficient.