Patient Care Communications Pro | Scheduling & Retention

Go Lean Health; Islamabad; On-site; PKR 1,906,000 - 2,478,000; Full time

Job summary

Go Lean Health is seeking a Patient Care Communications Specialist to support a chiropractic clinic. The role handles calls, texts, emails, and scheduling, acting as the voice of the practice while delivering a warm, calm, and professional experience to patients.

You will manage high-volume communications, schedule new and existing appointments in MacPractice, follow up with inactive patients, and protect patient privacy in a fast-paced environment. Weekend availability is required.

Qualifications

• Excellent spoken English with clear, neutral accent.
• Strong written communication for SMS, email, patient messages.
• Experience in healthcare support roles (Virtual Medical Assistant, Medical Receptionist, etc.).
• Ability to handle high call volume in a fast-paced clinic.
• Empathy, emotional intelligence, and sound judgment.
• Multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Must own a Mac OS device and reliable wired internet.
• Flexible with schedule and Saturdays.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to texts, voicemails, emails, and fax-related messages.
• Schedule new patient appointments and manage intake information in MacPractice.
• Prioritize new inquiries and referral opportunities.
• Conduct follow-up and reactivation outreach for inactive patients.
• Maintain accurate patient records and scheduling notes.
• Coordinate with in-office staff to keep the provider schedule full.
• De-escalate scheduling, billing, and insurance concerns with empathy.
• Protect patient privacy and HIPAA standards at all times.

Skills

Excellent spoken English

Strong written communication

High-volume call handling

Empathy and customer service

Multitasking across channels

Punctual and reliable attendance

Mac OS device required

Strong scheduling and organization

Tools

MacPractice

Weave

Scheduling systems

Job description

Go Lean Health is seeking a Patient Care Communications Specialist to support a chiropractic clinic. The role handles calls, texts, emails, and scheduling, acting as the voice of the practice while delivering a warm, calm, and professional experience to patients.

You will manage high-volume communications, schedule new and existing appointments in MacPractice, follow up with inactive patients, and protect patient privacy in a fast-paced environment. Weekend availability is required.