Patient Care & Scheduling Specialist — Flexible Hours

Go Lean Health; Lahore; On-site; PKR 1,906,000 - 2,478,000; Full time

Job summary

Go Lean Health is seeking a Patient Care Communications Specialist for a growing chiropractic clinic. The role is the voice of the practice, handling calls, texts, emails, and scheduling to deliver a warm, calm, and trustworthy patient experience.

You will manage high-volume communications, protect patient privacy, and coordinate with in-office staff to keep the schedule full. Must be flexible, tech-savvy on Mac, and able to work Saturdays when needed; prior U.S. clinic experience preferred.

Qualifications

• Excellent spoken English with clear, neutral accent.
• Strong written communication for SMS, email, and patient messages.
• Experience in healthcare or medical receptionist roles.
• Comfortable handling high call volume in a fast-paced clinic.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect intake information; manage existing appointments in MacPractice.
• Prioritize new inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients; convert inquiries into bookings.
• Maintain accurate patient records, scheduling notes, and communication documentation.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate scheduling, billing, insurance questions, or frustrations with empathy and sound judgment.
• Know when to listen, gather details, offer a callback, and avoid information overload.
• Support missed-call follow-up workflows and improvements inside Weave.
• Protect patient privacy and HIPAA standards at all times.

Skills

Excellent spoken English

Strong written communication

High call volume handling

Multitasking across channels

Punctual and reliable

Mac OS proficiency

HIPAA compliance awareness

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

Go Lean Health is seeking a Patient Care Communications Specialist for a growing chiropractic clinic. The role is the voice of the practice, handling calls, texts, emails, and scheduling to deliver a warm, calm, and trustworthy patient experience.

You will manage high-volume communications, protect patient privacy, and coordinate with in-office staff to keep the schedule full. Must be flexible, tech-savvy on Mac, and able to work Saturdays when needed; prior U.S. clinic experience preferred.