Chiropractic Patient Communications Coordinator

Go Lean Health; Nawabshah; On-site; PKR 1,906,000 - 2,478,000; Part time

Job summary

Go Lean Health in Nawabshah, Pakistan, is seeking a Patient Care Communications Specialist to be the voice of the practice. You will handle calls, texts, emails, and scheduling with warmth and professionalism, ensuring a calm, trustworthy patient experience.

The role is high-volume and contact-focused, requiring empathy, organization, and sound judgment to support scheduling, follow-up, and patient retention. MacPractice experience is preferred.

Qualifications

• Excellent spoken English for clear, neutral communication.
• Strong written communication for SMS, email, and patient messages.
• Ability to handle high-volume calls in a fast-paced clinic.
• Empathetic interpersonal skills and emotional intelligence.
• Ability to multitask across calls, texts, emails, and scheduling tasks.
• Reliable, punctual, and proactive with attendance.
• Must own a Mac OS device (MacBook, iMac, or Mac mini).
• Reliable high-speed wired internet (LAN).
• Flexible with schedule assignment and Saturdays as needed.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to texts, voicemails, emails, and fax messages in a timely manner.
• Schedule new patients and collect intake information; manage scheduling in MacPractice.
• Prioritize new inquiries and referrals before routine rescheduling.
• Conduct follow-up/outreach to inactive patients and convert inquiries to appointments.
• Maintain accurate patient records and documentation.
• Coordinate with in-office staff to keep the provider schedule full.
• De-escalate scheduling, billing, and insurance concerns with empathy.
• Know when to listen, gather details, and offer callbacks.
• Support missed-call follow-ups and HIPAA privacy standards.

Job description

Go Lean Health in Nawabshah, Pakistan, is seeking a Patient Care Communications Specialist to be the voice of the practice. You will handle calls, texts, emails, and scheduling with warmth and professionalism, ensuring a calm, trustworthy patient experience.

The role is high-volume and contact-focused, requiring empathy, organization, and sound judgment to support scheduling, follow-up, and patient retention. MacPractice experience is preferred.