Patient Care & Scheduling Specialist

Go Lean Health; Hyderabad City Taluka; On-site; PKR 1,906,000 - 2,478,000; Full time

Job summary

Go Lean Health is seeking a polished Patient Care Communications Specialist to be the first point of contact for current and prospective patients in a chiropractic/healthcare clinic. You will handle calls, texts, emails, and scheduling with a calm, professional voice, ensuring privacy and HIPAA compliance.

The role demands empathy, reliability, and the ability to manage a busy schedule, while supporting patient retention and reactivation efforts. Weekend shifts may be required.

Qualifications

• Experience in healthcare support roles.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Schedule new patient appointments and manage intake in MacPractice.
• Coordinate with in-office staff to keep provider schedule full and organized.
• De-escalate scheduling, billing, and insurance concerns with empathy.

Skills

Spoken English

Written communication

Healthcare support experience

Mac OS proficiency

High-volume calls

Scheduling systems

Tools

MacPractice

Weave

Podium

Job description

Go Lean Health is seeking a polished Patient Care Communications Specialist to be the first point of contact for current and prospective patients in a chiropractic/healthcare clinic. You will handle calls, texts, emails, and scheduling with a calm, professional voice, ensuring privacy and HIPAA compliance.

The role demands empathy, reliability, and the ability to manage a busy schedule, while supporting patient retention and reactivation efforts. Weekend shifts may be required.