Patient Care Communications Pro — Flexible Hours & Sat

GoLean Health; Sukkur; On-site; PKR 1,905,000 - 2,477,000; Part time

Job summary

GoLean Health in Sukkur, Pakistan, is seeking a patient-focused Communications Specialist to manage high-volume patient calls, texts, emails, and scheduling workflows. You will serve as the voice of the practice, ensuring a warm, calm, and professional experience across multiple channels and HIPAA-compliant interactions.

The role emphasizes scheduling, follow-up, and patient retention, with flexibility for shifts and Saturday coverage.

Qualifications

• Polished, reliable, patient-focused candidate for a healthcare front-line role.
• Experience in scheduling, patient communication, and HIPAA awareness are essential.
• Must be comfortable handling high call volume in a fast-paced clinic.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and manage intake information in MacPractice.
• Prioritize inquiries and opportunities to convert to booked appointments.
• Conduct follow-up and reactivation outreach for inactive patients.
• Maintain accurate patient records and scheduling notes.

Skills

Excellent spoken English

Strong written communication

Emotional intelligence

Multitasking in high-volume setting

Punctual and reliable

Mac OS proficiency

Reliable high-speed internet

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

GoLean Health in Sukkur, Pakistan, is seeking a patient-focused Communications Specialist to manage high-volume patient calls, texts, emails, and scheduling workflows. You will serve as the voice of the practice, ensuring a warm, calm, and professional experience across multiple channels and HIPAA-compliant interactions.

The role emphasizes scheduling, follow-up, and patient retention, with flexibility for shifts and Saturday coverage.